Help / For creators
Why wasn’t a sale credited to me?
The usual reasons, most common first:
- The click was older than the program’s cookie window.
- The brand’s site didn’t pass the click id through to its checkout, or an ad blocker stopped its tag.
- Another creator’s link was clicked more recently, or the shopper used someone else’s code.
- It happened before the program started or after it ended — a renewal, or a sale the brand recorded from an earlier action, included — and the program doesn’t keep paying after the end.
- The action is tracked but doesn’t pay on this program (shown as “tracked”).
- The order was in a different currency from the program’s.
The brand sees every report Affily received and exactly why each one did or didn’t earn anyone anything — ask them to check their tracking page.
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