Help / For creators

Why wasn’t a sale credited to me?

The usual reasons, most common first:

  • The click was older than the program’s cookie window.
  • The brand’s site didn’t pass the click id through to its checkout, or an ad blocker stopped its tag.
  • Another creator’s link was clicked more recently, or the shopper used someone else’s code.
  • It happened before the program started or after it ended — a renewal, or a sale the brand recorded from an earlier action, included — and the program doesn’t keep paying after the end.
  • The action is tracked but doesn’t pay on this program (shown as “tracked”).
  • The order was in a different currency from the program’s.

The brand sees every report Affily received and exactly why each one did or didn’t earn anyone anything — ask them to check their tracking page.

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